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CLEARLIGHT SAUNA: IMPORTANT INFORMATION TO KNOW

 

Warranty -- Complete Lifetime Warranty on ALL components for the original owner (5 years commercial).

 

Return Policy -- Per our “30 Day Risk-Free Return Policy” returns will be accepted within 30 business days of product receipt. Shipping charges on returns shall be the responsibility of the customer and all returned items must be returned in “new” or “like new” condition, in undamaged original manufacturer’s packaging and with all original product manuals. After the product is received, inspected and verified to be in “like new” condition, a full refund will be provided on the product purchase price minus any original shipping charges and minus a 25% restock charge. For products sold with a “Free Shipping Promotion” the actual freight cost to originally ship the product will be deducted from your refund.

 

Shipping Policy -- Clearlight is currently offering a Free Shipping Promotion within the continental USA. When your sauna arrives at the local freight terminal near your delivery location, the freight company will call to schedule the delivery. The driver will take your sauna off of the lift gate truck. If you have a unique delivery location, i.e. remote location, location is inaccessible by a large truck, etc., please let us know as soon as possible. The free shipping that's included is with an outside delivery. 

 

At Delivery -- When the sauna is delivered, please check the boxes for any damage and please note any damage on both your copy and the drivers copy of the delivery receipt. Be sure to call Clearlight at 800-317-5070 while the driver is present if you see damage to the sauna upon delivery. Please understand that damage claims are rare but they do happen. Every sauna is insured against freight damage and delivery mishaps are handled promptly.

 

Clearlight Cancellation Policy -- If you cancel your order after the sauna has shipped, you are responsible for roundtrip shipping fees and a 15% restocking fee.